Terms & Conditions

Purchasing 

All orders require full payment before being shipped. Special orders require a full payment upfront while commissions require a down-payment of 50%. You can read more about commission details HERE.

Shipping

Once payment is received, the item purchased will be packaged securely and shipped out via Canada Post with tracking and insurance included within 1-2 business days. We generally use Expedited shipping. If you prefer another choice, please let us know so we can provide you with a quote.

We include an invoice with each package which corresponds with the customs form stating the full purchase price of each order. Please be aware that your country may charge additional customs duty and/or import taxes.

Please be aware that as the seller we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

*Also note that international shipping can take anywhere from 7 to 36 days depending on your country's postal system.

Refund Policy

Refunds are only accepted on original pieces within 5 days of you receiving the package with a 10% restocking fee that is non-refundable. You will also be responsible for secure packaging and return shipping with insurance and tracking included. Refund will be issued once package is received and inspected for damage. No refund will be issued if damage is deemed to be the fault of the purchaser. Commissions and print on demand orders are 100% non-refundable. 

International Shipping Policy

International shipping outside of the US and Canada is available but is quite pricey with tracking. If you decide to make a purchase without tracking (which reduces the price considerably), any loss incurred during shipping will not be the responsibility of Garnet & Ashes. We are sorry but we cannot accept refunds for international shipments. 

We include an invoice with each package which corresponds with the customs form stating the full purchase price of each order. Please be aware that your country may charge additional customs duty and/or import taxes.

Please be aware that as the seller we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. Please contact your country's customs department for a quote. 

*Also note that international shipping can take anywhere from 7 to 36 days depending on your country's postal system.

FAQ

Why do you provide the two options of purchasing on Etsy or sending payment directly through you via email?

As an independent artist and small business owner, we want to keep prices reasonable. In order to do this, purchasing directly through us via email money transfers to: garnetandashes@gmail.com (if within Canada) or Paypal (if international), helps us to achieve this. Although this isn't as convenient as an instant cart option, (though not difficult either!) it helps to keep prices low. If you have any difficulties with purchasing, please contact us to help you through the process. *Please note we can accept Canadian payments though Paypal but will have to add an extra 3% on to the total for processing fees. 

You will notice all pieces are offered at a reduced price on the website in comparison to the Etsy listings. Please note there is nothing we can do to refund the cost if you've already purchased through Etsy. We apologize for this inconvenience but once purchased, the processing fees are not refunded to us and Etsy doesn't allow for cross-promotion in listings (it is against their rules & guidelines to encourage purchasing elsewhere). At least if you are reading this now you'll now know for next time that it's a better savings to purchase directly through us. 

Can I purchase any previous work in your collections in print form? 

We can print just about any image you desire by 'print on demand' special order. We usually have a 48 hour turnaround. You can choose from archival quality paper or stretched canvas. Please contact us for prices not listed. *Please note, only Limited Edition Prints will be signed. 

Sizes and prices can be found HERE.

Do you have questions we haven't answered here? Please contact Caroline at garnetandashes@gmail.com for an answer!